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Retail Excellence Team

Natalie Tan provides clients with the tools to excel in their business. Over 20 years in specialty retailing and shopping centre management has provided Natalie with the expertise to offer innovative strategies to malls, retail shops and airport operators in maximizing their revenues. Natalie currently teaches Merchandising and Display Strategies at BCIT School of Business. She served as a member of Retail BC's Board of Directors and is a regular contributor to its publication, Retail Connections. She has been featured in Costco Connection and several other American publications, and last year, she was a guest at Vancouver's Breakfast TV. Natalie currently serves on the board of directors of BC Shopping Centres Association. Email Natalie at nt@retailexcellence.com


Kevin Lau: Project Manager

Kevin Lau graduated as an A student from John Casablanca's Fashion Merchandising and Retail Sales Programs, Kevin's entry into the visual merchandising field began successfully. He worked with several retailers not only in display merchandising but also in purchasing and marketing. This led to his being part of Eaton's Vancouver Downtown merchandising team for several years. Kevin's strengths lie not only in the high standards of display execution but also in his ability to effectively merchandise fashion apparel, accessories, toys, jewellery, home fashions and feature displays. He brings a solid background in retailing and we are indeed fortunate to have Kevin as part of the Retail Excellence team. Email Kevin at Kevin@retailexcellence.com

Fala Chien: Visual Merchandiser

Fala Chien is a dynamic designer, whose heart is in visual merchandising and fashion design. She has worked in both fields for the past 7 years, while at the same time continuing to learn and acquire new skills. Well educated, Fala is a graduate of visual display, graphic, interior and fashion design. She also completed a Fashion Business and Creative Arts diploma in 2007. Aside from English, she can converse in Mandarin and Cantonese. The value she brings to the Retail Excellence team is tremendous!

Ivy Leung: Visual Merchandiser

Ivy Leung is a Art History graduate with a minor in Japanese from UBC who found her passion in visual merchandising. Not satisfied with her degree, she recently completed the Fashion Merchandising Diploma to provide her with a more hands-on approach to effective display strategies. Her 5 years in the retail and visual merchandising field provides Ivy with the necessary skills to be a successful Retail Excellence team member.


Cassie Leung: Project Manager

Cassie Leung has been involved in the retail industry for over 8 years. Although her first love is visual merchandising, she has worked in various aspects of retailing- sales, management, operations and purchasing. She has devoted the past couple of years to developing and carrying out the visual merchandising program for the award winning Whistler Blackcomb Retail Division. Cassie joined the Retail Excellence team in the fall of 2004 and has since shared her expertise with numerous retailers in the lower mainland. 


Sanny Chan: Director, Retail Design Services

12 years of solid interior design experience has given Sanny the ability to share her expertise with clients in Canada, Hong Kong and China. She has an innate ability to see space and utilize it both aesthetically and efficiently, without the loss of consideration for both human comfort and maximization of business potentials. Being responsive to client needs, flexibility, being on time and on budget characterizes Sanny- hence making her a valued member of our team. Email Sanny at Sanny@retailexcellence.com


Related Websites:

www.retaillearninggroup.com
Check out Retail Learning Group for the latest seminars and workshops geared for retailers. Learn more about Retail BC's new certification program "PEAK" for sessions on Sales, Customer Service. Leadership and Team Building.

 



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